In order for a landlord to make deductions from your deposit, you must agree on a figure. If you don’t agree, it will be passed to the independent adjudicator (click here to find out more about Deposit Disputes).
In order for the landlord to actually provide the figures to deduct from your deposit, they must provide invoices.
In order to provide invoices, the works must’ve been carried out, so there will be a delay in getting the figures for the deductions to you.
As you can appreciate, the above process will take time and depends on the level of works required and the availability of contractors.
Unfortunately, we will be unable to provide updates throughout this process.
The DPS guidelines state that you must receive a response to your repayment request (step 1 above) within 14 days.
If you are not satisfied with the length of time that it is taking to receive a response, you can initiate the Single Claim Process.
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